FAQ
Products and ordering
What plumbing parts do you sell?
We sell toilet tank parts, faucet repair components, shutoff valves, fittings, and water and appliance supply lines. Our brands include Fluidmaster, Korky, Danco, BrassCraft, and Eastman.
How can I check whether a replacement part fits?
Compare the part you are replacing with the product details, and check the connection and thread before ordering. If you need help identifying a part, email us at support@theplumbingconnection.shop. Our US-based team answers on business days.
How do I use the discount code?
Enter TPCPLUMB11 at checkout to take 11% off your order.
Shipping and returns
Where do you ship, and how long does delivery take?
We ship worldwide. Delivery takes 7–15 business days. Orders under $40 have an $8 shipping fee.
Can I return an item?
You may return an item by mail within 30 days for a full refund. You pay return shipping unless the item is defective; defective items can be returned by mail at no charge.
Do products have a warranty?
Products carry their manufacturer's warranty. For a return within 30 days, mail the item back for a full refund. You pay return shipping unless the item is defective, in which case return shipping is free.
Payment and support
What payment methods do you accept?
We accept credit cards and PayPal.
How can I contact you about an order?
Email support@theplumbingconnection.shop. Our team is based in the United States and answers on business days.