Privacy Policy

Privacy Policy

At The Plumbing Connection, your privacy matters. This policy explains what information we collect when you visit theplumbingconnection.shop or place an order, how we use it, and the choices available to you.

Last updated: 2026-11-10

Information we collect

Depending on how you use our shop, we may collect information you provide, such as your name, email address, phone number, billing and shipping details, and the information needed to process an order. If you contact us, we also receive the details you choose to include in your message.

When you browse the shop, we and the services that help operate it may collect technical information such as your IP address, browser and device type, pages viewed, and how you interact with the site. Cookies and similar technologies may be used to keep the shop working, remember preferences, understand site traffic, and support relevant marketing where enabled.

How we use information

We use information to operate and improve the shop, process and deliver orders, provide customer support, communicate about purchases, help protect against fraud or misuse, and meet applicable legal obligations. Where permitted, we may also use it to send shop updates or offers. You can opt out of promotional emails by using the unsubscribe link in the message or emailing us.

Sharing information

We share information only as needed to run the shop. This may include sharing relevant details with payment processors, shipping and fulfillment providers, website and technology providers, and services that help us understand site use or send communications. These providers handle information for the purposes of providing their services. We may also disclose information when required by law or when necessary to protect the shop, our customers, or others.

Cookies

Your browser may let you manage or block cookies. Some shop features may not work properly if you disable them. If the shop offers cookie controls, you can use them to adjust your preferences.

How long we keep information

We keep information for as long as needed to provide the shop and fulfill the purposes described here, including maintaining order records, resolving disputes, and meeting legal requirements. Retention periods vary depending on the type of information and why it was collected.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or limit some uses. You may also withdraw consent where processing relies on consent. To make a request, email us at support@theplumbingconnection.shop. We may need to verify your request before responding.

Security

We use reasonable safeguards intended to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

The shop is not intended for children who are not permitted to use online shopping services under the laws that apply to them. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, please email us so we can review it.

International visitors

Our team works from the United States. If you access the shop from another country, your information may be processed in the United States or other places where our service providers operate. Privacy protections may differ from those in your location.

Changes to this policy

We may update this policy from time to time. We will post the revised version on this page and update the date above. Please check back occasionally to see the current policy.

Contact us

Questions or privacy requests? Email us at support@theplumbingconnection.shop.